Medical plans
Seattle Housing Authority participates in the City of Seattle's medical benefits. Regular full-time and part time employees (20 hours or more per week), and their eligible dependents can enroll in one of the four medical plan choices:
Contact information
1.800.872.3862 Member Services
1.800.227.5720 Pharmacy
Plan documents
Aetna website: www.aetna.com
Prescription: Aetna Drug Formulary
- Locate a network Doctor
- Research claim status
- View eligibility for you and your dependents
- Order replacement ID cards
- Send an e-mail to Member Services
- Print claim forms
- View and print your Explanation of Benefits (EOBs)
- Estimate prescription drug cost
Using medical coverage effectively
- Brightline - virtual mental health care for kids and teens
- Transparency in Coverage
- Aetna Appeals Process Infographic
- Aetna Maintenance Choice Prescription Program FAQ
Employees enrolled in Aetna Traditional may be eligible to change plans mid-year if they experience a qualifying life event. Review Changing Benefits for additional information.
Contact information
1.800.872.3862 Member Services
1.800.227.5720 Pharmacy
Plan documents
Aetna website: www.aetna.com
Prescription: Aetna Drug Formulary
- Locate a network doctor
- Research claim status
- View eligibility for you and your dependents
- Order replacement ID cards
- Send an e-mail to Member Services
- Print claim forms
- View and print your Explanation of Benefits (EOBs)
- Estimate prescription drug cost
Using medical coverage effectively
- Brightline - virtual mental health care for kids and teens
- Transparency in Coverage
- Aetna Appeals Process Infographic
- Aetna Maintenance Choice Prescription Program FAQ
Contact information
1.888.901.4636
TTY (Relay) 1.800.833.6388
Plan documents
- 2024 Summary of Benefits and Coverage
- 2024 Plan booklet
- Transparency in Coverage
- Register for your online account and order prescriptions at www.kp.org/wa.
Prescription drug coverage
Kaiser Permanente Drug Formulary
To receive prescriptions by mail:
- Call 206.630.7979 or 800.245.7979 for the form.
- Call the above numbers and order by phone.
Other resources
Register for your online account (www.kp.org/wa) to:
- E-mail your healthcare team (ask questions, get test results)
- Request appointments; get next-day confirmation
- Order prescription refills and over-the-counter drugs for home delivery
- Access health information and tools (self-assessment tools, medical "library" of information)
Contact information
1.888.901.4636
TTY (Relay) 1.800.833.6388
Plan documents
- 2024 Summary of Benefits and Coverage
- 2024 Plan booklet
- Transparency in Coverage
- Register for your online account and order prescriptions at www.kp.org/wa.
Prescription drug coverage
Kaiser Permanente Drug Formulary
To receive prescriptions by mail:
- Send a Mail Order Request Form with payment or credit card information. Call 206.630.7979 or 800.245.7979 for the form.
- Call the above numbers and order by phone.
Other resources
Register for your online account (www.kp.org/wa) to:
- E-mail your health care team (ask questions, get test results)
- Request appointments; get next-day confirmation
- Order prescription refills and over-the-counter drugs for home delivery
- Access health information and tools (self-assessment tools, medical "library" of information)