When you next come to visit SHA in our Housing Resource Service Center at our Queen Anne offices, you may notice a change.
Our lobby can get quite busy and we can get up to 100 visitors in any day and over 2,000 per month.
With that kind of volume we are always looking for ways to improve the services we provide for our visitors. We have initiated a new process that will get you in and out of our offices, with the services you need, in a quick and efficient manner. To do this, we have added a Navigator to our front desk team.
Our Navigator will be in the lobby and will greet visitors to assess their needs and attempt to either assist them on the spot, or be able to direct them in the appropriate direction.
Whether you have a question about your voucher or are a Low Income Public Housing applicant, the Navigator will be able to help direct you.
When you enter the lobby we still ask that you take a number and be seated until your number is called. However, if the Navigator is able to help you, you may not have to wait for your number at all. Many of our visitors have general questions that the Navigator can answer, or the navigator can provide the proper forms to you to complete.
The Navigator will have a tablet and will have access to much of the same information that our front desk staff have. So far, the response to our new Navigator has been positive and we are seeing visitors get the information they need much quicker. This allows our visitors to spend less time in our office while still receiving quick and prompt service.
So the next time you need to come visit our Queen Anne offices, be on the lookout for our Navigator.