SEATTLE—December 18, 2008—More than ten years after it was first created, Seattle Housing Authority has redesigned its public website, seattlehousing.org.
The redesigned site focuses on connecting applicants with information about the agency's affordable housing and rental assistance programs, while making it simple for residents, landlords, partner agencies, contractors, media members, and the general public to find what they need.
Usability and accessibilty have been improved through better organization, clearer navigation, and a more helpful search tool. Meeting accessibility guidelines set by ADA Section 508 and the World Wide Web Consortium helps ensure the site works well for people with disabilities.
The content of seattlehousing.org has also been freshened, with an eye toward making language simpler, friendlier, less bureaucratic, and easier to understand. Images used throughout the site show the richness and diversity of the people served by Seattle Housing Authority and the communities they call home.
Seattle Housing Authority worked with residents, service providers, employees, and the general public in creating the updated website. Surveys, interviews, focus groups, and user testing with these groups guided the development process and informed decisions about design and content.
The new site was developed by Seattle Housing Authority's Communications office. Feedback about the site is appreciated.