SHA has developed a Tenant Alert System that will enable SHA to rapidly text, email and call select groups or all SHA residents and voucher participants with urgent and emergency information. This could range from notifying residents of an SHA building about an elevator outage to messages alerting entire communities about a life-threatening situation. The program is for urgent and emergency communications only, not for routine or general business communications from SHA.
The Tenant Alert System is a vital communications tool for those hopefully rare times when SHA needs to reach tenants quickly about disruptions, or worse a serious safety or life-threatening incident.
Provide SHA with updated contact information
For tenants to be served by this emergency notification system, SHA will need to have an email address and mobile phone number in addition to other contact information. Tenants can update their information using Contact Us on SHA’s website or by providing it to an SHA property manager or certification specialist. If tenants let SHA know their preferred language, the system can translate messages. Currently the number of languages available is 28.