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Workplace Communication/Job Shadowing

Workplace Communication/Job Shadowing

The Workplace Communication / Job Shadowing Program provides eligible tenants with an opportunity to observe the work of others in a professional work setting while learning about customer service. It’s an opportunity to gain valuable on-the-job experience  – and get paid for it.

The program is made up of two components:

  • An ESL class two times a week with a strong focus on customer service language and skills
  • Up to 150 hours of job shadowing to be completed over a 12-14 week period

Participants are also provided with SHA case management services and, through a contract with the Workforce Development Council of Seattle-King County and TRAC Associates, they may receive help with job placement and  job retention services.  

During the job shadowing, participants will be hired by SHA and paid a wage of $13 an hour. Note, residents will not see their rent go up due to their wages while fully participating in the Workplace Communication/ Job Shadowing Program. 

Benefits of the program

Participants in the program will have the chance to:

• Improve their English language skills and better understand the level of English that is needed to fulfill job positions, including being exposed to some of the terminology and words unique to these positions.
• Learn in a classroom and work setting about customer service and improve skills in this area.
• Gain access to a work environment and understand some of the expectations for certain positions and how employees fulfill those expectations.
• Receive on-the-job training experience that can be listed on resumes to make candidates more competitive.
Employers that have participated in the program include:
  • Harborview Medical Center 
  • Swedish Medical Center
  • City of Seattle (Parks & Recreation / Seattle Center House)
  • Skyline Assisted Living
  • Northwest School
  • Horizon House
  • Keiro Northwest
  • Seattle University 
For additional information or to find out about upcoming programs, please contact Ron Jenkins, Deputy Adminstrator - JobLink, at or 206.344.5837.