Housing Service Center Customer Experience

Solicitation #
5335
Category
Consulting and professional services
Issue date
Thursday, February 27, 2020
Due date
Monday, April 6, 2020 - 01:00pm
Status
Awarded
Award date
Tue, 06/16/2020
Awardee
Great Lakes Marketing Research
Award amount
$49,000.00
Solicitation type
Informal Solicitation
Solicitation document
Description

The Housing Service Center serves clients – applicants, participants, residents, and landlords – from across Seattle Housing Authority programs. Due to the multitude of programs and complex needs of our clients, understanding SHA's typical customer and identifying solutions to provide excellent service has been a challenge. SHA is seeking a firm to uncover our customer's journey before, during, and after their experience in the Housing Service Center; and to provide recommendations supported by quantitative and qualitative data in order to improve customer experience in the Housing Service Center. As a result of this project, SHA will be able to address the needs and barriers of our clients through the design, implementation, and evaluation of countermeasures.

Pre-bid meeting
N/A
Deadline to submit questions
Monday, March 9, 2020 - 01:00pm
Additional documents