The purpose of HCV Mediation Services is to ensure SHA’s Housing Choice Voucher (HCV) department participants and private landlords renting to SHA HCV participants have resources to address interpersonal conflict and lease violations that may lead to housing instability or eviction. HCV mediation services shall facilitate resolution of disputes/conflicts between participants and landlords where a neutral mediator is necessary to prevent termination/eviction and subsequent negative rental history or homelessness.